After Hours Call Centre
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After Hours Call Centre
*** Use this flow chart to see how you handle an after hours call and refer to the relevant Sections in the accordion menu below for more detail ***
1. Ranger
Additional instructions for escalated call-outs
Animals
- Dog not on a leash –
- Stray cat contained for collection –
- Dead animal on council property or road –
- Dog attack –
- Livestock traffic hazard –
- Shark sighting –
Other
- Dumped syringe –
- Parking –
- Illegal Tree lopping –
- Asbestos dumping / removal –
- Vandalism –
- Burning –
2. Infrastructure
Additional instructions for escalated call-outs
- Aged housing – Open and follow these instructions
- Boardwalk – Inspection required to determine health and safety risk.
- Large fence / wall fallen– Inspection required to determine health and safety risk.
- If needed – Dongara Handyman Services – Grant Noack 0417 978 315
- Public toilet plumbing issue – Assess situation and call contractor if help is needed
- Midwest Solar & Water – Glen Barr 0427 264 215
- Electricity loss of power – Assess situation and call contractor if help is needed
- Kirkland Electrical – Owen Kirkland 0429 000 708
- Sparky Blue – Gareth Eastough 0439 928 085
- Dongara Drilling & Electrical – 9927 1215
- No TV reception – Call contractors in the following order for help with the TV reception
- Mike Bellis – 0417 926 458
- Mike Ryan (Communications & wireless Services) – 0407 374 705
- Nigel Dobson ( M&B Comms) – 9964 0400
3. Recreation Services
Additional instructions for escalated call-outs
- The call centre will inform you of what zones, alarm and sensor is activated.
- You will need a GMK key and a code to enter.
- Enter through reception area.
- Go to security pad.
- See which zone has been activated, this will be indicated by one of the 5 red zone lights flashing.
- Enter your personal code
- Press Off, 0 and Enter.
- This will disarm the entire centre.
- Proceed to the activated area, rectify the activation cause and check area.
- Return to entrance security pad.
- Enter personal code.
- Press On, 0 and Enter.
Note: User groups & functions that have unsupervised access to a particular area, only have a key and code to that area.
4. Parks & Gardens
Additional instructions for escalated call-outs
- Broken tap – Go onsite to assess situation. If help is needed call Midwest Solar & Water 08 9964 3937
- Reticulation/sprinkler – If Mark is unavailable call Cujo (Dwayne Calver) 0437 817 211
- Fallen tree/branch – Go onsite to assess situation. If safe, leave until the next business day.
If unsafe and you need assistance, call Dongara Tree Services 0418 272 094
- Pipe main break / damage to standpipe – Assess situation and call contractor if help is needed
Midwest Solar & Water – Glen Barr 0427 264 215
5. Works
Additional instructions for escalated call-outs
- Flooding / water on road –
- Damaged footpath –
- Stormwater drainage flooding / overflow –
